Privacy Policy

Overview

Elestack Digital Solutions ("Elestack", "we", "us") respects your privacy. This policy explains what information we collect through this website, how we use it, and the rights you have over it. We operate in South Africa and align our practices with the Protection of Personal Information Act (POPIA).

Information We Collect

We collect information you provide directly to us, including:

• Contact details submitted through our contact, quote, and callback request forms (name, email, phone, company)
• Project details you share when requesting a quote or consultation
• Basic usage analytics if you have consented to analytics cookies (see our Cookie Policy)

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes or callbacks you have requested
• Deliver and manage services you engage us for
• Improve our website and service offering
• Meet legal and accounting obligations

Third-Party Processors

We use a small number of third-party services to operate this site and respond to inquiries: Cloudflare (hosting and content delivery), Google Analytics (if enabled, for site usage insights), and Discord (internal notification of form submissions to our team). These providers process data on our behalf and do not use it for their own marketing purposes.

Data Retention

We retain inquiry and project information for as long as necessary to respond to you, deliver services, and meet legal or accounting requirements. You can request deletion of your information at any time.

Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to how we process your information
• Lodge a complaint with the Information Regulator of South Africa

Contact Us

For any privacy-related questions or requests, contact us at info@elestackdigitalsolutions.co.za.